Delivery is quoted at the end of checkout.

Main cities of SA will be 1 - 3 working days.

Non-main cities: 2 - 5 working days.

Rural/ outlying regions: 3 - 7 working days.

This is all dependent on your location, if the money has reflected in our account, urgency and customization or other requirements. Please note we are not in control of supplier delays, delivery delays or any other external delay.

These delays will be communicated to you in writing.

Tracking information will be sent to your email so that you can see the updates and estimated delivery times.

1. Shipping Rates & Fees

• Free shipping on all orders over R1,250.
• Orders below R1,250 are subject to a R119 delivery fee.
• All orders are shipped via courier.
• We do not charge any handling fees.

2. Processing & Delivery Times

• Orders are dispatched within one working day after payment confirmation.
• Delivery timeframes:
  • 1 – 3 business days for main cities.
  • Up to 7 business days for outlying areas.
• All orders are shipped via express courier delivery.
• Orders are shipped only on business days.
• Orders placed after 2 PM will be processed on the following working day.

3. Shipping Carriers & Tracking

• We partner with leading courier companies to ensure reliable and fast delivery.
• Once your order has been shipped, you will receive a tracking email with a link to track your package.
• Customers can use the courier’s website to check delivery updates.

4. Shipping Destinations

We currently ship nationwide within South Africa.
International shipping is available upon request—please contact us before placing an order for international delivery options.

5. Failed Deliveries & Returns

If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.

Please refer to our Returns Policy for details on how to handle returns.

 

For any shipping-related inquiries, feel free to contact our support team.

Here's our full refund policy below to ensure that you are fully supported.

We want you to love your purchase, but if something isn’t right, we’re here to help. This policy sets out your rights and our responsibilities under South Africa’s Consumer Protection Act (CPA).

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1. Standard Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify, items must be:

• In their original condition (unused, unworn and undamaged).
• In the original packaging, with tags, labels or seals intact.
• Accompanied by a proof of purchase (e.g., order confirmation or receipt).

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2. Items That Cannot Be Returned

For health, safety or legal reasons, the following items are non-returnable and non-refundable (unless defective or not as described):

• Perishable goods (e.g., food, flowers, plants).
• Personal care, hygiene, and beauty products (including skincare, makeup or opened supplements).
• Underwear, swimwear and pierced jewellery (such as earrings).
• Custom-made or personalised items.
• Digital downloads, software or gift cards.
• Hazardous materials, flammable liquids or gases.
• Sale and clearance items.

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3. Warranties

Some products may come with a manufacturer’s warranty. If your item is covered by such a warranty, the details (including duration and process) will be provided with your purchase.

• Manufacturer Warranty Claims: Where a warranty is offered, repairs or replacements will be handled according to the manufacturer’s terms. In most cases, you will need to return the product directly to the authorised service centre.
• CPA Six-Month Warranty: Even if no manufacturer warranty applies, the Consumer Protection Act gives you the right to return goods within six months if they are defective, not fit for purpose, or fail to meet quality standards. We will then arrange a repair, replacement or refund (at our discretion, depending on the circumstances).
• What’s Not Covered: Damage caused by misuse, neglect, unauthorised modifications, or normal wear and tear is not covered under warranty.

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4. Who Pays for Returns?

• If the item is defective, damaged or we sent the wrong product: We’ll cover the cost of return shipping.
• If you change your mind or order the wrong item: Return shipping will be your responsibility.

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5. How to Start a Return

1. Contact our support team before sending anything back.
2. Once your return is approved, we’ll share instructions and if applicable a return shipping label.
3. Items returned without approval may not be accepted.

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6. Damages & Issues

Please check your order on arrival. If it’s defective, damaged or incorrect, let us know immediately so we can make it right.

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7. Exchanges

We don’t always offer direct exchanges. If you’d like a different product, simply return your item (if eligible) for a refund and place a new order. Exchanges may be done on a case by case basis. 

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8. Refunds

• Once your return arrives and is inspected, we’ll notify you of the outcome.
• Approved refunds will be processed back to your original payment method within 10 business days.
• Your bank or card provider may take extra time to reflect the refund.
• If more than 15 business days have passed since approval, please contact us.

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9. Your Rights Under the CPA

In line with the Consumer Protection Act:

• You may return goods that are defective, unsafe or not fit for purpose within six months of purchase.
• We may first offer a repair or replacement; if that’s not possible, a refund will be issued.
• These rights apply regardless of our standard 30-day return policy.

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10. Cooling-Off Period for Online Purchases

If you buy online, you’re entitled to a 7-day cooling-off period. You may cancel your order within 7 days of receiving it for a full refund, provided the item is unused, unopened, and in its original packaging. Return shipping costs may apply.

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11. Questions or Support

If you have any questions, please reach out to our support team — we’re here to help.

 

 

 

Our website is SSL secured and we only partner with South Africa's leading payment partners.

Once you reach the checkout page you'll have a selection of secure payment options to suit your needs.

Get in Touch with Starfall Mattresses

We love helping our customers find the perfect mattress and sleep solution! Whether you have questions about our products, delivery options, or need guidance choosing the right mattress, our friendly team is here to assist.

Reach us via:

• WhatsApp / Phone: 072 223 7478

• Email: starfallmattresses@outlook.com

• Instagram: @starfallmattresses

We aim to respond as quickly as possible and ensure your shopping experience is smooth and stress-free. Your comfort and satisfaction matter to us — let’s get you sleeping better tonight!