FAQ's

1. Do you manufacture your mattresses locally?
Yes! All Starfall Mattresses are proudly manufactured in the Western Cape, South Africa. We focus on quality craftsmanship and use trusted materials to ensure every mattress offers comfort and durability.

2. What sizes are available?
We offer a full range of mattress sizes: Single, Three-Quarter, Double, Queen, and King. Each size is made to South African standards and is available across our different ranges.

3. Can I choose the colour of my mattress?
Absolutely! While we have main colours showcased in our collections, you’re welcome to let us know your preferred colour when placing your order. Your mattress can be made to match your style.

4. Do you sell matching bases?
Yes, we do! Our bases are designed to perfectly match the colour of your mattress. They are available in all sizes and built to provide sturdy support while maintaining a sleek, modern look.

5. How do I pay for my mattress?
We accept EFT payments. Once you confirm your order, a page will appear with our banking details. Use your order number as the payment reference and email us your proof of payment. Orders are processed once payment is confirmed.

6. How are delivery fees calculated?
Delivery fees are based on the distance from our warehouse to your address. Fees may fluctuate due to fuel, tolls, or other factors. Exact delivery costs will be provided at checkout.

7. How long will delivery take?
Delivery times vary depending on your location and other factors. While we aim to deliver within the estimated timeframe, delays may occur due to traffic, weather, or circumstances outside our control.

8. Can I order a mattress with custom specifications?
Yes! We can accommodate special requests regarding size, colour, or specific ranges. Contact us directly to discuss your requirements.